Privacy Policy

Melodiapelle Footwear Co. ("Melodiapelle," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on melodiapelle.com (the "Site").

1. Information We Collect

- Personal information you provide: name, email, phone number, shipping/billing address, foot measurements (for custom orders), and payment details (processed securely by our payment partners).
- Automatically collected information: IP address, browser type, device information, pages visited, and cookies/tracking data, collected via Shopify and analytics/advertising tools.
- Communications: messages you send us via email, WhatsApp, contact forms, or chat.

2. How We Use Your Information

We use your information to:
- Process and fulfill orders, including bespoke and custom commissions
- Communicate about orders, shipping, and customer support
- Send marketing communications (only with your consent, e.g., newsletter sign-up)
- Improve our Site, products, and customer experience
- Detect and prevent fraud and ensure Site security
- Comply with legal obligations

3. Cookies & Tracking

- We use cookies and similar technologies (via our e-commerce platform, Shopify, and third-party tools such as analytics and advertising pixels) to remember your preferences, analyze traffic, and personalize content/ads.
- You can control cookies through your browser settings; disabling cookies may affect Site functionality.

4. Sharing of Information

We do not sell your personal information. We may share information with:
- Service providers: payment processors (e.g., Stripe, PayPal, Razorpay), shipping/courier partners, and our e-commerce platform (Shopify)
- Marketing/analytics partners: only as necessary to run ads or analyze Site performance
- Legal authorities: where required by law or to protect our rights

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable technical and organizational measures (including secure checkout via our payment partners) to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications at any time (via the unsubscribe link in emails)
- Request a copy of the data we hold about you

To exercise these rights, contact us at support@melodiapelle.com.

8. Children's Privacy

Our Site is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

For privacy-related questions, contact:
Melodiapelle Footwear Co.
Agra, Uttar Pradesh – 282007, India
Email: support@melodiapelle.com | Phone: +91 7500505799, +1 9252525650

Last updated: June 24, 2026