Return & Exchange

At Melodiapelle, every pair is handcrafted with care and quality-checked before dispatch. Please read our exchange policy carefully below.

1. No Returns

We do not offer returns or refunds on any product, including ready-stock and custom/bespoke orders. We only offer an exchange, and only in case of a damaged or defective product received, subject to the proof requirements below.

2. Exchange Eligibility

- Exchange is only applicable if the product received is damaged, defective, or different from what was ordered.
- Exchange is not applicable for reasons such as size/fit issues, change of mind, or dislike of color/design, unless the product itself is damaged or defective.
- This policy applies equally to ready-stock and custom/bespoke orders. Custom/bespoke orders are otherwise final sale and non-returnable/non-refundable.

3. Mandatory Proof Required

To be eligible for an exchange, you must provide ALL of the following:
- An unboxing video, recorded continuously from before opening the package to after the product is fully unboxed, clearly showing the damage/defect.
- Clear photos of the damaged/defective product and the packaging.
- Your order number and a brief description of the issue.

Without a valid unboxing video and photos as proof, no exchange request will be accepted or processed under any circumstances.

4. Time Limit

- The unboxing video and photos, along with your exchange request, must be sent within 48 hours of delivery.
- Requests raised after this window will not be considered.

5. How to Raise an Exchange Request

1. Record the unboxing video and take clear photos at the time of opening the package.
2. Email support@melodiapelle.com or WhatsApp +91 7500505799 within 48 hours of delivery with your order number, the unboxing video, and photos.
3. Our team will review the proof submitted and confirm if the exchange is approved.
4. If approved, we will share further instructions for shipping the product back and processing the exchange.

6. Exchange Process

- Once the damaged/defective item is received back and verified, we will send a replacement of the same product, subject to availability.
- If the same product is not available, we will offer an alternative or store credit, at our discretion.
- Exchanges are not refunded in cash or to the original payment method; this is a replacement-only process.

7. Manufacturing Warranty

- All footwear is backed by our 1-Year Craftsmanship Warranty, covering manufacturing defects in materials and construction (e.g., sole separation, stitching failure) under normal use.
- Warranty claims also require photo/video proof of the defect along with your order number.
- The warranty does not cover damage from normal wear and tear, improper care, accidents, or unauthorized repairs.

8. International Orders

- The same exchange policy and proof requirements apply to international orders.
- The customer bears all return/exchange shipping costs and any customs/duties incurred, unless the damage is confirmed to be a manufacturing or shipping defect on our part.

For any questions, reach us at support@melodiapelle.com or +91 7500505799, +1 9252525650

 

Last updated: June 24, 2026