Shipping Information

1. Third-Party Shipping Partners

Melodiapelle ships all orders through trusted third-party logistics and courier partners. Once an order is handed over to our shipping partner, the shipment, transit, and delivery are managed entirely by them. Melodiapelle is not responsible for delays, mishandling, or issues that occur during transit, as these are managed by our courier partners; however, we will assist you in coordinating with them to resolve any issues.

2. Order Processing

- Ready-stock items: dispatched within 2-4 business days of order confirmation, handed over to our courier partner for delivery.
- Bespoke/Custom orders: handcrafted to order; please allow approximately 8 weeks for production before the order is handed over to our shipping partner for dispatch.
- Orders are processed Monday-Saturday, excluding public holidays.

3. Domestic Shipping (India)

- Free shipping on all prepaid orders over ₹4,999. Orders below this amount incur a flat shipping fee calculated at checkout, charged by our courier partner.
- Estimated delivery time: 3-7 business days from dispatch, depending on the courier partner's serviceability and your location.
- Cash on Delivery (COD), where available, may carry an additional fee shown at checkout.

4. International Shipping

- Melodiapelle ships internationally to select countries through our third-party international courier partners.
- Estimated delivery time: 7-15 business days from dispatch, depending on destination, courier partner, and customs clearance.
- International shipping rates are calculated at checkout based on destination and order weight, as determined by our courier partner.
- Customs duties, import taxes, and VAT/GST levied by the destination country are the responsibility of the customer and are not included in the product price or shipping fee.
- Delivery timelines may be affected by customs processing and courier handling, which are outside our control.

5. Order Tracking

- Once your order is handed over to our courier partner, you will receive a tracking number via email/SMS/WhatsApp.
- You can track your shipment directly using the courier partner's tracking link, or by contacting us for assistance.

6. Delays

- Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to courier disruptions, weather, customs holds, high-demand/festive periods, or other reasons beyond our control.
- We will assist in following up with our shipping partner on your behalf, but the final resolution timeline depends on the courier.

7. Address Accuracy

- Please ensure your shipping address and contact number are accurate at checkout. Melodiapelle and our courier partners are not responsible for delays, non-delivery, or additional charges resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Shipments

- If your order arrives damaged or appears tampered with, or if it is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with your unboxing video and photos as proof.
- We will raise the matter with our courier partner and assist in resolving the claim. Any resolution (replacement, exchange, or compensation) is subject to the courier partner's investigation and our Returns & Exchange Policy.

For shipping queries, contact: support@melodiapelle.com or WhatsApp +91 7500505799, +1 9252525650